General Advice clause

The information contained on this web site is general in nature and does not take into account your personal or financial situation. You should consider whether the information is appropriate to your needs.

Financial, legal and other matters referred to on this website are of a general nature only. As the market and other factors change, so too does our advice. It pays to talk to a Let’s Chat Financial consultant before making any financial decision based on the information within this website.

Accuracy & Reliability of Information

Although every effort has been made to verify the accuracy of the information contained in this web site, Let’s Chat Finance, Let’s Chat Insurance and Let’s Chat Property, its employees and agents disclaim all liability (except for any liability which by law cannot be excluded), for any error, inaccuracy in, or omission from the information contained on this website or any loss or damage suffered by any person directly or indirectly through relying on this information.

Links to Other Sites

Let’s Chat Finance, Let’s Chat Insurance and Let’s Chat Property, from time to time may post links to relevant content on other sites. Let’s Chat Finance is not responsible for the content of any site owned by a third party that may be linked to this website, whether such a link is provided by us or by a third party. These links are provided as a courtesy service and no judgement or warranty is made by us concerning the suitability, timeliness or accuracy of the content of any site that may be linked to the Let’s Chat Finance website. By providing links to other websites, we are not recommending or endorsing any brand, products or services offered by the organisation sponsoring or owning the linked site.


At Let’s Chat Finance, Let’s Chat Insurance and Let’s Chat Property, we are committed to protecting your privacy in accordance with the Privacy Act 1998 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
What information do we collect and how do we use it?

When providing your name, number and email using any of our electronic forms located online your information is is used as a direct contact method to provide you with further information regarding our products and services. Your information is securely stored and is not provided to any third parties.

We will ask you for personal information when we assist you with your finance.  We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).
We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc.  We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.

We may also use your information internally to help us improve our services and help resolve any problems.

What if you don’t provide some information to us?

If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.

How do we hold and protect your information?

We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements
We hold the information we collect from you in locked filing cabinets in secured monitored premises. Electronic copies are also taken once the file settles, with both onsite and offsite servers.
We ensure that your information is safe by electronic information technology company auditing servers and computers for any possible breaches.  Paper based files have four levels of security before access can be achieved.  Operations building is monitored by independent security company.

Will we disclose the information we collect to anyone?

We do not sell, trade, or rent your personal information to others.

We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event.  However, we will do our best to ensure that they protect your information in the same way that we do.
We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
How can you check, update or change the information we are holding?

Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information please write to James Chatfield at Let’s Chat Finance, Suite 8a, Level 1, 151 Herdsman Pde Wembley.
We do not charge for receiving a request for access to personal information or for complying with a correction request. We do not charge for providing access to personal information.  Upon request we will respond within 7 business day to either provide copies or access to originals.
Your consent

By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
Tell us what you think

We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact James Chatfield at